What items are eligible for return?
Products must be unused, unwashed, and in original condition with tags intact. Returns must be requested within the return window. Worn or damaged items are not accepted.
 

When will I receive my refund?
Refunds are processed within 5–7 business days after inspection. The amount is credited to the original payment method. You will get an email confirmation once completed.
 

How do I initiate a return?
Contact customer service within the return window. Provide your order details and reason for return. Follow the return instructions to send the product back in original condition.
 

Can sale items be returned?
Sale items may have specific return conditions. Check the return policy carefully. Some discounted products are final sale and not eligible for returns or refunds.
 

When will my order be shipped?
Orders are processed within 1–2 business days, excluding weekends and holidays. A shipping confirmation email is sent once your order is dispatched.
 

How long does delivery take?
Delivery generally takes 3–8 business days after dispatch, depending on location and courier service. Delays may occur during peak seasons or unforeseen events.
 

Can I change my shipping address after placing an order?
Once an order is processed, the shipping address cannot be changed. Please double-check your address before completing checkout to avoid delivery issues.
 

Do you offer free shipping?
Yes, we provide free shipping on all orders within the specified delivery regions to ensure a smooth and cost-effective shopping experience.
 

Can I cancel my order after placing it?
Orders can only be canceled before processing or shipping. Once dispatched, cancellation is not possible. You may return the item if eligible.
 

How do I cancel an order?
To cancel, contact customer service immediately with your order details. Cancellation is confirmed only if the order hasn't been processed or shipped.
 

Can I use multiple payment methods for one order?
Currently, only one payment method is allowed per order. We recommend choosing your preferred option for a smooth and quick checkout process.
 

What happens if I miss the cancellation window?
If the order has been processed or shipped, cancellation isn’t possible. You can initiate a return if the product meets the return criteria.